Babbo Italian Eatery

Reviews about Babbo Italian Eatery

• 5 / 5

  By Kim Wayman
  The best lasagna I've ever tasted. I think it's called Amy's Lasagna. OMG and I make a darn good one but Babbos has me beat. Husband loves the meatball special on Mondays. Nice priced mixed drinks.
  December 16, 2016
• 1 / 5

  By Mike Patsy
  I wouldn't give it any stars really. I wrote the Operations Manager (Amy) a nice email, see below. She never responded.
  "Good Evening,
  
  I wanted to touch base with you to provide my recent experience with your restaurant located at 303 and Bell Rd in Surprise. I am writing you as a Operations Manager myself with a large company. I appreciate feedback in areas that can be improved upon.
  
  Today, 2/12/17, my wife and I stopped in to this location to grab some lunch prior to moving on to the remainder of our errands. Initial impression our server, Sierra, seemed very nice and courteous. My wife ordered her food, then it was my turn, I had to repeat the order a couple of times as it appeared that possibly Sierra was confused. My wife ordered a chicken chop salad and I ordered a steak and blue salad with a meatball panino. For whatever reason Sierra could not wrap her mind around this simple order.
  
  As time passed I realized that guests around us that arrived after we were seated were getting their food before us. I understand that the location is new, however we ordered a couple of salads and a sandwich. We waited over 30 minutes for the salads to come to the table. Sierra stated that the sandwich would be right out, when the sandwich arrived it was a steak sandwich which was not what I had ordered. I told Sierra that this was not what I ordered and she walked away abruptly.
  
  Sierra later stopped by and stated that the sandwich I ordered would be out shortly and that she placed a rush on the order. 15 minutes had gone by and I notified Sierra that I would not be interested in the sandwich at this point because we had been there now going on an hour. The manager came to the table 10 minutes later with the meatball panino and asked if I still wanted the sandwich. At this point I was very irritated that we had to wait this long for our meal and that the managers excuse for Sierra was that she was new. I understand this, however this is no excuse.
  
  The manager stated that he hated to waste food and wanted me to take the sandwich, which I replied that I didn't even want to see the sandwich let alone eat the sandwich. The manager did comp the meal however he never asked how he could help, which is surprising. I wanted you to know of our experience because I am certain these types of scenarios are not often brought to your attention willingly. From my perspective, the server may be new however the manager needs some training as well in diffusing situations and customer relations.
  
  Thank you for your time. I would appreciate any feedback you might have. "
  
  Poor poor PR from a company that did relatively well in their old location.
  June 04, 2016
• 5 / 5

  By Terrie P
  I love the portobello appetizer! They screwed up my friends order but were quick to correct it. No hard feelings. Nice decor, great food! Good date night!
  May 30, 2016